Question 1

Where do I find my VIN?

Accepted Answer

On a plate at the bottom of the windscreen on the driver's side, on a sticker in the driver's door frame, and in your registration document. It's 17 letters and numbers.

Question 2

Why do you ask for my VIN?

Accepted Answer

To identify your car exactly — make, model, generation, engine and year — so we can show the parts that fit it. We don't use it to look up the car's history.

Question 3

How do you decide whether a part fits?

Accepted Answer

Sellers list each part with the VIN of the car it came from. We decode both VINs and compare make, model and generation; engine and gearbox parts also need the same engine code.

Question 4

What does “Likely fits” mean?

Accepted Answer

The seller listed the part without a donor VIN, so its generation isn't known and we matched by year instead. Such parts usually fit, but confirm the OEM number or ask the seller for a photo of the part's label before you agree a deal.

Question 5

My VIN isn't recognised. What can I do?

Accepted Answer

Check it against the plate: VINs never use I, O or Q, so a 1 or a 0 is usually what's meant. If it still isn't recognised, browse by make, model and generation instead.

Question 6

Can I search without a VIN?

Accepted Answer

Yes. Search by part name or OEM number, or browse by make, model and generation — no account needed. Only VIN search needs a free account.

Question 7

Do I need an account?

Accepted Answer

Not to browse, open listings and stores, or search by part name, OEM or make. A free account adds VIN search, contacting sellers, saved parts, a garage, alerts and parts requests.

Question 8

What happens when I tap “Contact on WhatsApp”?

Accepted Answer

We record your enquiry for the seller with the listing attached, then open WhatsApp with a message about the part. You can edit the message before sending.

Question 9

How do I know whether a seller is trustworthy?

Accepted Answer

Look for “Verified business” — we've checked their registration documents — and read the reviews from other buyers. Verification isn't a guarantee of a part's condition, so check the photos, grade and donor car.

Question 10

Can I compare parts?

Accepted Answer

Yes. Add up to 4 parts to compare and see them side by side: price, condition, grade, donor car and fit.

Question 11

How do I report a listing?

Accepted Answer

Use “Report this listing” on the part page. It goes to our moderation team, who may hide or remove the listing.

Question 12

Can I pay on VIN Auto Parts?

Accepted Answer

No. We don't take payments or hold money. Price and payment are agreed directly with the seller.

Question 13

Do you ship parts?

Accepted Answer

No. Delivery is arranged with the seller. Many sellers ship abroad — ask them about options and cost before you agree.

Question 14

Which currency are prices in?

Accepted Answer

Sellers set prices in USD. You see them in your language's currency — RUB, AZN, TRY or AED — converted approximately and marked ≈, with the seller's USD price underneath. English shows USD.

Question 15

What if the part doesn't fit?

Accepted Answer

Agree returns with the seller before you pay, especially across borders. Check the OEM number and photos first; if a listing was wrong, report it.

Question 16

Who can sell?

Accepted Answer

Dismantlers, used-parts dealers, new-parts shops and warehouses anywhere in the world. Create a seller account and set up your store.

Question 17

How much does selling cost?

Accepted Answer

A monthly Seller plan with a free trial, plus optional featured listings. We don't take a commission.

Question 18

Can I list a whole donor car at once?

Accepted Answer

Yes. Decode the donor VIN once, tick the parts you're keeping and add prices and photos — or import a CSV.

Question 19

What does verification involve?

Accepted Answer

Send your business registration documents from the seller panel. After our check, your store shows “Verified business”.

Question 20

Can my staff use the panel?

Accepted Answer

Yes. Add staff accounts — they can manage listings and stock without owner permissions.

Question 21

How do I change language or theme?

Accepted Answer

Use the language and theme controls at the top of the page, or in the menu on a phone. The language also sets the currency prices are shown in.

Question 22

What do you do with my VIN?

Accepted Answer

We use it to identify your car and match parts. If you save the car, it's kept in your garage so you don't have to retype it. Recent VINs are also remembered on your own device.

Question 23

Who sees my phone number?

Accepted Answer

Only the sellers you contact, because the conversation happens on WhatsApp. We don't publish buyers' numbers.

Question 24

How do I delete my account?

Accepted Answer

Open your account settings and choose to close your account. You'll be asked for your password.

Question 25

Do I need the VIN to find a part?

Accepted Answer

No — you can browse by make, model and year. But searching by your car's VIN gives the most exact matches.

Question 26

How do I contact a seller?

Accepted Answer

Open a part and tap “Contact on WhatsApp”. You need to be signed in so the seller knows who's asking.

Question 27

Is VIN Auto Parts a vehicle-history service?

Accepted Answer

No. We use the VIN only to identify a car and match parts to it — we do not sell accident or history reports.

Question 28

How do payments work?

Accepted Answer

Deals happen directly between you and the seller, off-platform. Always agree on condition, price and shipping before paying.

Question 29

How do I sell on VIN Auto Parts?

Accepted Answer

Register as a seller and add your business details. An admin reviews new sellers; once approved, you can list parts from your panel.

Help and FAQ

All questions

VIN and matching

Buying and contact

Paying and delivery

Selling

Account and data

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